Privacy Policy

At Kilgore-Gilmer Eye Care Centers, your privacy is our priority. We’re committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

What Information We Collect We may collect personal details such as your name, contact information, appointment history, and health-related data when you interact with us—whether online, in person, or via SMS.

How We Use Your Information We use your information to:

Schedule and confirm appointments

Send SMS reminders and updates (e.g., eyewear ready, follow-up care)

Process payments and insurance claims

Improve our services and patient experience

SMS Communications

By providing your mobile number, you consent to receive SMS messages from us. These may include appointment reminders, eyewear notifications, and occasional updates. Messages are sent via a secure 10DLC channel. You can opt out anytime by replying STOP.

Your Rights You have the right to:

Access and request a copy of your health records

Request corrections to your information

Limit how we use or share your data

Choose how we contact you (e.g., phone, email, SMS)

How We Protect Your Information:

We use administrative, technical, and physical safeguards to protect your data. We do not sell or share your information with third parties for marketing purposes.

Questions or Concerns? If you have any questions about this policy or your privacy rights, please contact our office directly. You can also request a printed copy of this policy at any time.